Privacy Policy

LibriHouse (Legal Business Name: LIBRIHOUSE, D-U-N-S Number: 771974358), operating as LibriApps, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: When you contact us for software development services, we may collect your name, email address, phone number, company name, and project requirements.

Payment Information: For paid services, we collect payment details necessary to process transactions. Payment processing is handled securely through third-party payment processors.

Communication Data: Records of correspondence when you contact us via email, phone, or contact forms.

Technical Information: We may automatically collect certain technical information including IP address, browser type, device information, and pages visited for website functionality and security purposes.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our software development services
• To communicate with you about projects, inquiries, and service updates
• To process payments and fulfill contractual obligations
• To respond to your requests, questions, and provide customer support
• To ensure the security and proper functioning of our website
• To comply with legal obligations and enforce our Terms of Service

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With service providers who assist in our operations (payment processors, hosting providers) under strict confidentiality agreements
• To comply with legal obligations, court orders, or governmental requests
• To protect our rights, property, safety, or that of our users and the public

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Project-related communications and documentation are typically retained for 7 years for legal and contractual purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Object to or restrict processing of your information
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at librihouse@gmail.com or call +91-8146552175.

7. Cookies and Tracking

Our website may use essential cookies for basic functionality. We do not use third-party analytics or tracking tools. You can control cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. International Data Transfers

Your information may be stored and processed in India or other countries where we or our service providers operate. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top indicates when changes were last made. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

LibriHouse
Email: librihouse@gmail.com
Phone: +91-8146552175
Location: Punjab, India
D-U-N-S Number: 771974358

Terms of Service

Welcome to LibriHouse (Legal Business Name: LIBRIHOUSE, D-U-N-S Number: 771974358), operating as LibriApps. By accessing our website or engaging our software development services, you agree to be bound by these Terms of Service.

1. Services Description

LibriHouse provides custom software development services including but not limited to:

• Custom application development (mobile, web, desktop)
• Software consulting and technical advisory
• Product development and prototyping
• Maintenance and support services

Specific project scope, deliverables, timelines, and pricing are defined in individual project agreements or statements of work.

2. Acceptance of Terms

By using our website or services, you represent that you are at least 18 years old and have the legal capacity to enter into binding contracts. If you are using our services on behalf of an organization, you represent that you have authority to bind that organization to these terms.

3. Service Engagement

All development projects require a written agreement outlining project specifications, deliverables, timelines, payment terms, and intellectual property rights. Services commence only upon mutual agreement and receipt of any required advance payment.

4. Payment Terms

Payment terms are specified in individual project agreements. Standard terms include:

• Payments are due as per milestone schedules or invoice dates
• Late payments may incur interest charges as permitted by law
• All fees are quoted and payable in Indian Rupees (INR) or US Dollars (USD) as agreed
• Applicable taxes are additional to quoted prices

5. Intellectual Property Rights

Client IP: You retain ownership of all intellectual property you provide to us (content, trademarks, proprietary information).

Developed IP: Ownership of custom-developed deliverables transfers to the client upon full payment, unless otherwise specified in the project agreement.

Pre-existing IP: We retain ownership of pre-existing tools, libraries, frameworks, and methodologies used in development.

Portfolio Rights: Unless expressly prohibited in writing, we reserve the right to showcase completed work in our portfolio and marketing materials.

6. Confidentiality

We maintain strict confidentiality of client information, proprietary data, and project details. Both parties agree not to disclose confidential information except as necessary for project execution or as required by law.

7. Warranties and Disclaimers

We warrant that services will be performed in a professional and workmanlike manner consistent with industry standards. However:

• Services are provided "as-is" unless specific warranties are provided in project agreements
• We do not warrant that software will be error-free or operate without interruption
• We disclaim implied warranties of merchantability and fitness for particular purpose to the extent permitted by law

8. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claim arising from services shall not exceed the fees paid for the specific project giving rise to the claim
• We are not liable for indirect, incidental, consequential, special, or punitive damages
• We are not liable for damages arising from client-provided content, specifications, or decisions

9. Project Changes and Cancellation

Changes to project scope require written approval and may result in adjusted timelines and fees. Cancellation terms are specified in project agreements. Generally, client remains responsible for payment of completed work and non-refundable expenses incurred.

10. Client Responsibilities

Clients agree to:

• Provide timely access to necessary resources, information, and feedback
• Review and approve deliverables within agreed timeframes
• Ensure all provided content is lawful and does not infringe third-party rights
• Maintain appropriate licenses for third-party components they request

11. Termination

Either party may terminate the relationship for material breach with written notice and opportunity to cure. We reserve the right to suspend services for non-payment. Termination does not relieve either party of obligations incurred prior to termination.

12. Indemnification

Client agrees to indemnify LibriHouse against claims arising from: (a) client-provided content or specifications, (b) client's use of deliverables in violation of law or third-party rights, or (c) breach of these terms.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of Punjab, India, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of courts in Punjab, India. Both parties agree to attempt good-faith resolution through negotiation before pursuing legal action.

14. Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, war, labor disputes, government actions, or internet/technology failures.

15. Entire Agreement

These Terms, together with any executed project agreements, constitute the entire agreement between parties and supersede all prior communications. Modifications must be in writing and signed by both parties.

16. Severability

If any provision is found unenforceable, the remaining provisions remain in full force and effect.

17. Contact Information

For questions regarding these Terms of Service, please contact:

LibriHouse
Email: librihouse@gmail.com
Phone: +91-8146552175
Location: Punjab, India
D-U-N-S Number: 771974358

About LibriHouse

We are a boutique software development studio based in Punjab, India, specializing in handcrafted applications that blend cutting-edge technology with human-centered design.

Legal Entity Information

Legal Business Name: LIBRIHOUSE
D-U-N-S Number: 771974358
Operating Brand: LibriApps
Location: Punjab, India
Time Zone: UTC +5:30 (IST)

What We Build

LibriHouse specializes in creating innovative software solutions across multiple platforms:

Current Projects:

• VOIC - Advanced Text-to-Speech (TTS) software for macOS
• Mello - AI-powered ADHD assistance application
• App Store Research Tool - Analytics and insights platform for developers
• Custom development projects for clients worldwide

Our Expertise

We offer comprehensive software development services including:

• Mobile Application Development - Native iOS and cross-platform solutions
• Desktop Software - macOS and multi-platform applications
• Web Applications - Modern, responsive web solutions
• AI Integration - Large Language Model (LLM) implementation and AI-augmented tools
• Product Engineering - Full-cycle development from concept to deployment
• Technical Consulting - Architecture, performance optimization, and best practices

Our Approach

At LibriHouse, we believe that AI-powered tools shouldn't feel cold or impersonal. Every application we create is:

• Handcrafted - No templates or cookie-cutter solutions
• Human-Centered - Designed with user experience as the top priority
• Technically Robust - Built on modern, mature technology stacks
• Performance-Focused - Optimized for speed and reliability

Development Philosophy

We don't chase trends. We select the right tool for each job, prioritizing:

• Code quality and maintainability
• Scalability and future-proofing
• Security and data privacy
• Clear documentation and knowledge transfer

Work With Us

We're open to developing applications for businesses and individuals. Whether you need a custom mobile app, desktop software, or AI-powered solution, we're here to help bring your vision to life.

Get in Touch:
Email: librihouse@gmail.com
Phone: +91-8146552175

We typically respond to inquiries within 24-48 hours. Currently accepting projects for Q3 & Q4 2026.

Help & Support

LibriHouse is committed to providing excellent support for all our applications and services. Whether you're experiencing a technical issue, have a question about our products, or need assistance with a project, we're here to help.

Contact Support

For all support inquiries, please reach out through the following channels:

Email Support: librihouse@gmail.com
Phone Support: +91-8146552175
Business Hours: Monday - Friday, 10:00 AM - 6:00 PM IST (UTC +5:30)

Response Times

We strive to respond to all inquiries promptly:

• Critical Issues: Within 4-8 business hours
• General Support: Within 24-48 hours
• Feature Requests: Within 2-3 business days

Please note that response times may vary during weekends and public holidays.

What to Include in Your Support Request

To help us assist you more effectively, please include:

• A clear description of the issue or question
• The specific application or service you're inquiring about
• Your device/platform information (iOS version, macOS version, etc.)
• Screenshots or error messages (if applicable)
• Steps to reproduce the issue (for bug reports)
• Your contact information for follow-up

Product-Specific Support

VOIC (TTS Software): For issues related to voice synthesis, audio quality, or feature requests
Mello (ADHD Assistant): For questions about AI features, task management, or usage guidance
App Store Research Tool: For analytics questions, data accuracy, or feature support
Custom Projects: Clients with ongoing projects should use project-specific communication channels

Technical Issues

If you're experiencing technical problems:

1. Check if you're using the latest version of the application
2. Try restarting the application or your device
3. Review any error messages for specific details
4. Contact us with the information listed above

Feature Requests & Feedback

We value your input! If you have ideas for new features or improvements, please send them to librihouse@gmail.com with "Feature Request" in the subject line.

Project Inquiries

Interested in working with us on a custom software project? Please email us with:

• Project description and objectives
• Timeline requirements
• Budget range (if applicable)
• Any specific technical requirements

We'll schedule a consultation call to discuss your needs in detail.

Privacy & Security Concerns

If you have questions about data privacy, security, or need to request data deletion, please see our Privacy Policy or Data Deletion page.

Refunds & Cancellations

For information about refunds and cancellation policies, please visit our Refund Policy page.

Emergency Contact

For urgent issues affecting production systems or critical services, please call +91-8146552175 directly and mention it's an emergency.

Data Deletion & Privacy Choices

At LibriHouse, we respect your right to control your personal information. This page explains how you can request deletion of your data or exercise other privacy choices.

Your Data Rights

Under applicable privacy laws, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Deletion: Request deletion of your personal information
• Right to Restriction: Request limitation on how we process your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to certain types of data processing

How to Request Data Deletion

To request deletion of your personal data, please contact us through either of these methods:

Email: Send a request to librihouse@gmail.com with "Data Deletion Request" in the subject line
Phone: Call +91-8146552175 and speak with our support team

Information Required for Deletion Requests

To process your request efficiently, please provide:

• Your full name
• Email address associated with our services
• Phone number (if provided to us previously)
• Description of the data you want deleted
• Any relevant account identifiers or project references

Data Deletion Timeline

We will respond to your deletion request within:

• Acknowledgment: 48 hours of receiving your request
• Completion: 30 days from verification of your identity
• Confirmation: Email notification once deletion is complete

What Data Gets Deleted

Upon receiving a verified deletion request, we will delete:

• Your contact information (name, email, phone number)
• Communication history and correspondence
• Any files or content you provided to us
• Account information (if applicable)
• Marketing preferences and interaction data

Data We May Retain

In certain circumstances, we may need to retain some data for:

• Legal Compliance: Data required by law to be retained (typically 7 years for financial records)
• Contract Performance: Information necessary to fulfill existing contractual obligations
• Legal Claims: Data needed for establishment, exercise, or defense of legal claims
• Security: Anonymized data for fraud prevention and security purposes

We will inform you if we need to retain any data and explain the legal basis for retention.

Automated Deletion

For certain types of data, we have automatic deletion policies:

• Marketing Communications: Unsubscribe links available in all promotional emails
• Inactive Accounts: Automatically deleted after 3 years of inactivity (where applicable)
• Temporary Files: Automatically deleted after project completion

Third-Party Data

If you used third-party authentication services or payment processors through our applications, you may need to separately contact those providers to manage your data with them.

Consequences of Data Deletion

Please note that deleting your data may result in:

• Loss of access to services or accounts
• Inability to receive support for previous projects
• Loss of historical transaction records
• Inability to verify previous interactions or agreements

Verification Process

To protect your privacy, we verify the identity of all data deletion requesters. We may request:

• Confirmation from the email address on file
• Answers to security questions
• Copy of identification (in cases of high-sensitivity requests)

Appeals and Complaints

If you're not satisfied with how we handled your data deletion request, you have the right to:

• Contact our support team for escalation
• File a complaint with your local data protection authority

Contact for Privacy Requests

LibriHouse
Email: librihouse@gmail.com
Phone: +91-8146552175
Location: Punjab, India
D-U-N-S Number: 771974358

Refund & Cancellation Policy

LibriHouse (Legal Business Name: LIBRIHOUSE, D-U-N-S Number: 771974358) is committed to client satisfaction. This policy outlines our approach to refunds and cancellations for our software development services.

1. Service-Based Refund Policy

For custom software development projects and consulting services:

Milestone-Based Projects:
• Refunds are available only for work not yet completed
• Completed milestones are non-refundable
• If a project is cancelled, you will be charged only for completed work and non-refundable expenses
• Partial work in progress will be billed on a pro-rata basis

Fixed-Price Projects:
• Initial deposits (typically 30-50%) are non-refundable as they cover project planning and resource allocation
• If you're unsatisfied with deliverables, we will first attempt to revise and address concerns
• Refunds beyond the deposit are evaluated case-by-case based on project progress

2. Product Purchases

For software products and applications developed by LibriHouse:

App Store Purchases:
• Purchases made through Apple App Store are subject to Apple's refund policy
• Contact Apple Support directly for App Store refund requests
• We cannot process refunds for App Store purchases but can assist with technical issues

Direct Purchases:
• 14-day money-back guarantee for direct software purchases (if applicable)
• Refund requests must include reason and evidence of technical issues
• Refunds are not available if terms of service were violated

3. Subscription Services

If we offer subscription-based services in the future:

• Subscriptions can be cancelled at any time
• No refunds for partial subscription periods
• Access continues until the end of the current billing period
• No charges after cancellation is processed

4. How to Request a Refund

To request a refund, please contact us with the following information:

Email: librihouse@gmail.com with subject "Refund Request"
Phone: +91-8146552175

Please include:

• Your name and contact information
• Project or product name
• Invoice number or transaction ID
• Detailed reason for refund request
• Any relevant documentation or evidence

5. Refund Processing Time

Once a refund is approved:

• Review: We'll review your request within 3-5 business days
• Decision: You'll receive a decision within 7 business days
• Processing: Approved refunds are processed within 10-14 business days
• Receipt: Funds typically appear in your account within 5-10 business days after processing

6. Project Cancellation Policy

Client-Initiated Cancellation:
• Written notice required (email acceptable)
• Client responsible for all completed work
• Client responsible for non-refundable expenses (licenses, third-party services)
• Deposits and advance payments are non-refundable
• Final invoice issued for outstanding work

LibriHouse-Initiated Cancellation:
• Rarely occurs, typically due to unforeseen circumstances
• Full refund of any unused advance payments
• Client billed only for completed work
• 30 days written notice provided when possible

7. Non-Refundable Items

The following are non-refundable under all circumstances:

• Initial consultation fees
• Third-party licenses purchased on your behalf
• Third-party service fees (hosting, APIs, domains)
• Completed work and delivered milestones
• Custom research or discovery phases
• Deposits and advance payments

8. Exceptional Circumstances

We understand that exceptional situations arise. In cases of:

• Technical impossibility (we cannot deliver as promised)
• Major breach of contract by LibriHouse
• Significant delays caused by us
• Other extraordinary circumstances

We will work with you to find a fair resolution, which may include partial or full refunds beyond our standard policy.

9. Dispute Resolution

If you're unsatisfied with a refund decision:

1. Request escalation to senior management
2. We'll review the case within 5 business days
3. If unresolved, disputes may be subject to arbitration as outlined in our Terms of Service
4. Governing law: Punjab, India

10. Chargebacks

Before initiating a chargeback with your payment provider:

• Please contact us to resolve the issue
• Chargebacks may result in suspension of services
• We reserve the right to pursue disputed chargebacks
• Additional fees may apply for chargeback processing

11. Refund Method

Refunds will be issued using the original payment method:

• Bank transfer refunds (3-5 business days)
• Credit/debit card refunds (7-14 business days)
• Payment gateway refunds (per processor timeline)
• Alternative methods considered on case-by-case basis

12. Currency and Exchange Rates

• Refunds issued in the original transaction currency
• Exchange rate fluctuations are not grounds for refund adjustments
• International transfer fees may be deducted from refund amount

13. Contact Information

For refund inquiries and cancellations:

LibriHouse
Email: librihouse@gmail.com
Phone: +91-8146552175
Location: Punjab, India
D-U-N-S Number: 771974358